30 DAY GUARANTEE：WE ARE ALWAYS HERE TO HELP!
ExchangesEXCHANGES ARE EASY. Ship back your current parcel, let us know what you'd like in exchange and we’ll get you set up with a new order.
Initiate an exchange at email@example.com
ReturnsAll paddleboards are covered by our 30-DAY guarantee - from the date of purchase, you can return your product if you are not satisfied for any reason.After inspection and confirm that the product is not damaged by human causes,we will issue a full refund.
- All original package contents must be included with the return, any missing items will delay the refund process.
- If the returned package has human caused damage or is missing original accessories, we will deduct the cost based on the value of the item.
Note: For any return application, please contact us at firstname.lastname@example.org. Any return or exchange without prior application will not be accepted.
- Due to personal subjective reasons (such as dislike, unsuitability), the shipping cost of return and exchange shall be borne by the customer.
- Due to the problem of the product itself (not including external factors such as improper operation, please refer to the Warranty for details), the shipping freight incurred by the return and exchange is borne by Surfwave.