We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible.
- All U.S. orders: FREE shipping(5-8 Business Days)
- Other international areas can contact us at firstname.lastname@example.org
- FedEx, UPS, USPS, DHL
- It will take 1 business day to process your order（If there are holidays or other special circumstances, we will notify you in time）
- You will receive a confirmation e-mail with the tracking link once your order ships. If you do not see your shipping confirmation email in your inbox, please double check your junk/spam or promotions folder.
- Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.
- Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know you or someone else will be available to accept the package (a work address or a friend's address).
WRONG ADDRESS DISCLAIMER
- It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at email@example.com as soon as you place your order, we will do our best to make the change.
DELIVERED BUT NOT DELIVERED
- All of our shipments include tracking with delivery confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact us at firstname.lastname@example.org. Also, please contact couriers at numbers in order to investigate this issue.
- We cannot be held accountable for packages where tracking information states the package has been delivered to your order address. If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound.
- We take pride in our packing and do our best to pack each item correctly, making sure that your order arrives in as good a condition as possible. Please do not worry, we accept returns or exchanges, or we are willing to ship you a new product. Please contact us at email@example.com.
- We're happy to accept returns should the item not suit or is faulty in anyway.
- We have a 30-DAY returns policy, which means you have 30 days after receiving your item to return your order.
- Here's the link to know more info about Return Policy.
Any question, contact us at firstname.lastname@example.org, we're here to help!