Shipping & Delivery

We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible.

 

SHIPPING COST

SHIPPING CARRIER

  • FedEx, UPS, USPS, DHL

PROCESSING TIME

  • It will take 1 business day to process your order（If there are holidays or other special circumstances, we will notify you in time）
  • You will receive a confirmation e-mail with the tracking link once your order ships. If you do not see your shipping confirmation email in your inbox, please double check your junk/spam or promotions folder.
  • Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.
  • Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know you or someone else will be available to accept the package (a work address or a friend's address).

WRONG ADDRESS DISCLAIMER

  • It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at surfwaveboard@outlook.com as soon as you place your order, we will do our best to make the change.

DELIVERED BUT NOT DELIVERED

  • All of our shipments include tracking with delivery confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact us at surfwaveboard@outlook.com. Also, please contact couriers at numbers in order to investigate this issue.
  • We cannot be held accountable for packages where tracking information states the package has been delivered to your order address. If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound.

SHIPPING DAMAGE

  • We take pride in our packing and do our best to pack each item correctly, making sure that your order arrives in as good a condition as possible. Please do not worry, we accept returns or exchanges, or we are willing to ship you a new product. Please contact us at surfwaveboard@outlook.com.

RETURN POLICY

  • We're happy to accept returns should the item not suit or is faulty in anyway.
  • We have a 30-DAY returns policy, which means you have 30 days after receiving your item to return your order.
  • Here's the link to know more info about Return Policy.

Any question, contact us at surfwaveboard@outlook.com, we're here to help!

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FAQ

Paddle Board

Part of the appeal of stand up paddling is that it is a relatively easy activity to learn for people of any age or fitness level. In many cases, people having no water skills can learn to paddle in 10-15 minutes as long as get them a nice, big, stable board. If you take some SUP lessons you’ll learn even faster and get comfortable on top of it.

Yep, absolutely. We have no reason to leave our furry friends at home along. Your dogs’ nails will not pop the PVC and they’ll love you for the adventure! Just put the dog on it or sit on it and go. The extra weight should not be a problem.

How To

STEP 1: Take items out of the bag and lay the board on a clean surface to roll out your SUP.

STEP 2: Remove the safety cap from the inflation / deflation valve and attach the pump hose end to the valve, turning to tighten.

STEP 3: Stand on the pump and begin to move the handle up and down. Make sure you pump directly up and down to avoid damaging the pump.

STEP 4: Once the pressure gauge reaches between 12 and 15 PSI, detach the pump hose from the air valve and replace the safety cap.

STEP 5: Attach your fin and leash and then have fun!

STEP 1: Make sure to clean off any dirt, sand or saltwater with fresh water. Then allow the board to dry or dry with a towel. Also, remove accessories such as the fin and leash.

STEP 2: Remove the valve cap and push down all the way and twist the valve head clockwise to lock the air valve open to release the air.

STEP 3: Begin to roll up the board from the end opposite the air valve making sure to push any remaining air towards the valve.

STEP 4: Once fully rolled up, use the compression strap to neatly store the SUP back in the carry bag.

STEP 5: When storing your SUP, keep it in a clean dry place. Always store your board in a cool, dry place or shady area out of reach of direct sunlight to avoid bursting or fading colors. We recommend storing your board anywhere between 5 – 40°C (40 – 105°F).

Care & Storage

Proper SUP storage is crucial for increasing your board’s longevity.

Here’s some top tips:

1. Make sure your board is fully dry before deflating, folding, and storing away. Storing your board when wet or damp can cause permanent damage over time.

2. Always store your SUP in appropriate temperatures. We recommend storing your board anywhere between 5 – 40°C (40 – 105°F).

3. Always remove your centre fin. If you deflate your board and try rolling it up with fins still in, this could cause permanent damage.