Thank you for visiting and shopping at SurfWave. Here we introduce our shipping policy to you.
Shipping Scope
Different from other brands that have domestic and international shipping, SurfWave have two warehouses in America and Germany. So we can ship our products to the whole America and most of countries in Europe. When you move to check out page, you can easily select your country in the drop-down menu.
Shipment processing times
All Orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email.
Shipping rates & delivery estimates
Shipping charges for Your Orders will be calculated and displayed at checkout.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
SurfWave is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)
Damages
SurfWave is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Contact Us
If you have any questions about this Shipping Policy, You can contact Us:
- By visiting this page on our website: https://www.surfwaveboard.com/pages/contact
- By sending us an email: surfwavemarket@gmail.com
Last updated [26/7/2024]